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Policies
Placing an Order
Ordering has never been this easy before! Simply follow the instructions, filling the required fields with the necessary information. Please be informed that inadequate or wrong information will delay the processing of your order. Be especially careful when entering numbers. Correct billing addresses are required, as well as confirmation if being shipped to a different location.
If you do experience difficulties submitting your order, or you are unable to locate a specific product, our well-informed salesmen are available for assistance.
Payment Options
For shoppers’ convenience, we offer the following payment options:
-
Visa
-
Master-card
-
American
Express
- Discover card
-
Google
Checkout
- Pay Pal
- Wire
Transfer
(email
us for
info)
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Conventional
Payments
-
Personal
Checks
-
Business
Checks
-
Money
Orders
-
COD +
$8.00
charge,
Following
check are
accepted as COD;
-
Bank
Checks
-
Certified
Checks
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Orders paid
by personal
or company
check will
be shipped
upon
clearing the
bank
Processing
time and
shipping
methods for
US orders
-
All orders
are
subject to
verification
(which
could
delay
processing)
Regular* orders: *Ground and 3-day-select
usually ship on the same business day as follows:
- Monday-Thursday: Orders placed before 1:00 PM ET
- Friday: Orders placed before 11:00 AM EST
Rush* orders:*2nd-day and Next-day
are shipped on the same business day as follows;
- Monday-Thursday: Orders placed before 2:00 PM ET
- Friday: Orders placed before 12:00 PM EST
Orders placed on a later time in the day are processed the next business day.
Packages are shipped by USPS or UPS F.O.B. New York.
Upgraded methods are available to comply with customers’ expedited needs.
Orders are processed within 24 hours of when placed. One to two business days should be allotted for tracking information to update. Tracking accessibility is just a click away with our new easy online link!
Shipping Methods and Timing for International Orders
- All orders are subject to verification and approval
- Orders are shipped the next business day by USPS
- Most orders (Except Canadian Orders) are shipped by Express Mail upon availability
- Canadian orders can only be expedited up to Canadian Customes
- Please allow 5-7 business days for shipments to arrive
- All duty fees and charges are the responsibility of the customer
Damage or shortage claims
All Claims for damage or shortage of merchandise must be made at the time of the delivery.
Return Policy
Please go to this link view our detailed Returns and Exchange Policy
- Merchandise could be returned within 30 days for an exchange and 14 days full refund
- Returns received after this time are subject to a 10% restocking fee
- Shipping charges are nonrefundable
- Duty fees and charges are the responsibility of the customer and will not be credited
Typographical Errors
Designersimports.com does not hold any responsibilities and is not obligated to fulfill orders with incorrect pricing or product specifications due to typographical errors. We shall have the right to cancel or refuse any such order without liability.
Stock Availability
Merchandise advertised is generally in stock. Should we become oversold due to any unpredicted reason, your order may be delayed for one business day. Rush orders will be notified on the same business day by email.
Designersimports.com will not be held accountable for fulfillment of these requests in the event that these items are not available by our suppliers.
Notes
A Business day is a day that Designers Imports is open for shipping. This is usually based on United States regular working days which excludes weekends, legal as well as major holidays.
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